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Privacy Policy

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WellGo, Inc. (the “we”, “our” or “us”) has established the following Privacy Policy (the “Privacy Policy”) regarding the handling of personal information and the other information about Users (the “Users”) of the WellGo service provided by us (the “Service”).


In cases where using our service via The Association for Preventive Medicine of Japan, please also see the privacy policy below.
Privacy Policy

In cases where using our service via Doctor Trust Co., Ltd., please also see the privacy policy below.
Privacy Policy


1.  User Information and Methods of Collection

In this policy, "User Information" refers to information related to the　identification of users, behavioral history on communication services, and other information generated or accumulated on the user's PC or other devices related to the user or the user's device, which we obtain based on this policy.

When using this service, information provided directly by the user or by the business company or health insurance association that has entered into the service use contract is as follows. The information obtained by the business company or health insurance association includes not only health information recognized by laws and regulations but also health information not stipulated by laws and regulations but submitted based on the user's own will. We are authorized to obtain consent from users for the provision of health information not stipulated by laws and regulations on behalf of the business company or health insurance association. By agreeing to this policy, users are deemed to have consented to provide health information not stipulated by laws and regulations to the business company or health insurance association they belong to, and to the disclosure of the following information from the business company or health insurance association to us.

1) Information we ask Customers to provide
Information Provided by the Business Company or Health Insurance AssociationWhen using this service, the information provided directly by the business company or health insurance association with which the service use contract is concluded is as follows:

a. Corporate information (company name, location number, etc.)
b. Anonymized information about employees, the insured, and dependents (anonymized ID, department, email, relationship, birth month, gender, etc.)
c. Anonymized information about HR (anonymized ID, announcement, attendance, health check, etc.)
d. Anonymized information about health insurance (anonymized ID, application, medical cost, health check, etc.)

2) Information Received from Users through the Service
When using this service, the information received from users is as follows:

a. Account InformationWhen creating an account for our service, the following information must be provided: email address, password, nickname, birth month, and gender. There is no mandatory information other than this for account creation. Additionally, optional information such as avatars can be set.

b. Information Obtained from Linked ServicesThe smartphone app collects data from linked services that users have set up, including: steps, distance traveled, speed, calories burned, height, weight, waist circumference, sleep stages, activity time, body fat percentage, body temperature, etc. The types of data collected may vary depending on the linked services. This data is transferred from the user's smartphone to our servers.
Additionally, we collect information about the devices and computers used to access the service. This includes IP addresses, browser types, languages, operating systems, and mobile device information (including device identifiers and application identifiers).

c. User-Entered InformationWe collect responses to various surveys input by users on the screen and free-text information entered during events and other occasions.

d. Cookies and Similar Technologies

2. PURPOSE OF USE

We shall use user information for the following purposes:
The Company shall use Customers’ personal information for the following purposes:

  1. Intervention in Users using checkup results and regulated health information by contractors including companies or health insurance unions
  2. Intervention in Users using lifelog data (ex. the number of steps) and unregulated health information by contractors including companies or health insurance unions
  3. System management necessary for the provision of the Service such as personal authentication (ex. login) and display switch.
  4. Display of user information on administration page
  5. Provision of functions to promote service use
  6. Generation and use of anonymized statistics data provided on the Service
  7. Provision of information necessary for Users to operate the Service such as maintenance, policy change, and the other important notification
  8. Provision of notification we consider useful for Users
  9. Answer for the Users’ opinion or inquiry on the Service
  10. Development of the new service by us or alliance partners
  11. Provision of anonymized information to our alliance partners
  12. Information management, notification, inspection, guidance or measures by contractors including companies or health insurance unions to maintain and improve Users’ health
  13. Promotion, sale and guidance about financial products of us, associates or alliance partners as well as introduction of associates, providing that these actions meet Users’ needs with their consent.
  14. For any other purposes related to the above purposes

3. CHANGE OF PURPOSE OF USE

We may change the purpose of use of personal information to the extent that the purpose of use after the change is deemed duly related to the original purpose of use. When the purpose of use has been changed, we shall notify the Users of the change or publicly announce the change on our page.

4. DISCLOSURES TO THIRD PARTIES

In user information, we do not provide personal information to any third-parties except for:

  1. The case where prior consent of Users is obtained
  2. The case where we entrust all or part of the handling of personal information within the range necessary to achieve the purpose of use
  3. The case where personal information is provided following business succession due to merger or other reasons
  4. The case where disclosure is necessary for protecting human life or asset and where it is difficult to obtain consent of principal
  5. The case where disclosure is necessary for improving public health or promoting the healthy development of children and where it is difficult to obtain consent of principal
  6. The case where it is necessary for national/local governments or their subcontractors to perform regulated affairs and where the consent of the Users may affect the affairs
  7. The other cases where disclosure is accepted based on the Personal Information Protection Law and other regulations

5. DISCLAIMER OF THIRD-PARTY PROVISION

We do not hold responsibility regarding third-party provision of Users’ data in the following cases:

  1. Users themselves providing their personal information through our services
  2. Third-parties accessing Users’ identification data such as email address, password, or etc. in some way

6. DISCONTINUING USING OR ERASING OF PERSONAL INFORMATION

In cases where we are requested by a User to discontinue using or erase the personal information (the “discontinue using, etc.”) under the Personal Information Protection Law based on the reason that their personal information is handled beyond the prespecified scope of the purpose of use or obtained by deception or other illegal means and where the request has reasonable grounds, we shall, after confirming that the request is made by the principal, discontinue using, etc. within a reasonable period and notify the User. Some items of user information assume the collection or use for the Service and therefore we discontinue collecting or using the items only when the User withdraws from the Service by our specified method, except in cases where we are not obliged to discontinue using, etc. under the Personal Information Protection Law or other regulations.

7. CORRECTING, ADDING, AND DELETING OF PERSONAL INFORMATION

In cases where we are requested by a User to correct, add or delete the content (the “correct, etc.”) under the Personal Information Protection Law based on the reason that their personal information is not true, we shall, after confirming that the request is made by the principal, conduct a necessary investigation within a reasonable period within a range necessary to achieve the purpose of use, and based on the result, we correct, etc. the content of personal information and notify the User (we notify the User when we decide not to correct, etc.), except in cases where we are not obliged to correct, etc. under the Personal Information Protection Law or other regulations.

8. DISCLOSURE OF PERSONAL INFORMATION

In cases where we are requested by a User to disclose their personal information based on the Personal Information Protection Law, we shall, after confirming that the request is made by the principal, disclose the information within a reasonable period and notify the User (we notify the User when the related personal information is absent), except in cases where we are not obliged to disclose under the Personal Information Protection Law or other regulations.

9. GOOGLE API SERVICES USER DATA POLICY

  • Account authentication
    To sync users’ lifelog data from Google Fit, we may request users’ information to sign in to users’ Google account. The credentials data are only temporarily stored on the users’ devices, and we never obtain the credentials.
  • Collected data
    To sync lifelog data with users’ accounts, users’ activity data are accessed and transferred automatically via Google API. For example, we request users’ data such as step counts, distance, calories, weight, body fat, sleep, blood pressure, body temperature, and location (The location information data is obtained only when using the travel distance verification function, and it is processed within the smartphone application. Location information data is never sent to the server as-is.). Users’ aggregated data are anonymized and used only for the purpose shown above.

10. USE OF ACCESS ANALYTICS TOOLS

This website uses a web analytics service and behavioral targeting provided by the following company to analyze user access. Please refer to each page about the service policy and guideline of each service.

Google Analytics Terms of Service

11.  CHANGE OF PRIVACY POLICY

We shall endeavor to perform a timely review of the Privacy Policy and to improve it continuously. We may amend this Privacy Policy as necessary. When it has been changed, we shall notify the User of, or publicly announce the change on our page.

12.  INFORMATION MANAGEMENT SUPERVISOR

The following person is in charge of personal information management.

Takuya Kusumoto, Information management supervisor, WellGo, Inc.